Product Warranty and Terms of Service

Before initiating a warranty claim please contact our support team at support@ctekadapters.com.

CTEK ADAPTER warrants its products for a period of up to 5 years for chargers and 1 year for adapters, depending upon the model, from the date of original purchase against defective material or workmanship only. If CTEK ADAPTER qualified service technicians determine that the likely cause of the product malfunction is due to either defective material or workmanship, then the product will be repaired, replaced or refunded at our discretion.

 

If no fault is found during inspection and testing, and after the product has been thoroughly checked, the customer will be notified of the results. The product is thoroughly documented and rechecked to ensure accuracy. We may provide additional troubleshooting tips to the customer. At this point, we will return the product back to the customer. The customer may also be responsible for return shipping fees if applicable. 

 

It is the obligation of the original purchaser to forward the product, with the proof of purchase. Shipping costs to CTEK ADAPTER are the responsibility of the purchaser. If the unit is faulty, we will repair, refund product cost or replace it and return it at no charge. The manufacturer makes no warranty other than this limited warranty and expressly excludes any implied warranty including any warranty for consequential damages.

 

LIMITED WARRANTY

CTEK ADAPTER issues a limited warranty to the original purchaser of the product.  Depending on the product, the limited warranty period will vary. The limited warranty is not transferable. The warranty applies to manufacturing faults and material defects. The warranty is void if the product has been handled carelessly or repaired by anyone other than CTEK or its authorized representatives. 

CTEK ADAPTER makes no warranty other than this limited warranty and is not liable for any other costs other than those mentioned above, i.e. no consequential damages. We are not obligated or shall in no event be liable for any indirect or consequential damages.

 

This limited warranty is VOID under the following conditions:

  1. The product is misused, subjected to careless handling, or operated under conditions of extreme temperature, shock, or vibration beyond recommendations for safe and effective use.
  2. The product is opened, disassembled, altered or repaired by anyone who is not a CTEK factory authorized service representative.
  3. There are faults caused by fire, water, snow, moisture, other liquids except as specified for normal use, or faults in any other way caused by the customer/retailer/user.
  4. There are normal wear and tear and cosmetic damage such as, but not limited to, corrosion, scratches, dents, rust, stains, non-functional parts such as, but not limited to, plastics and finishes
  5. The electrical connections to either the AC input or the DC output of the charger are modified without the express written consent of the CTEK engineering department.
  6. The product was purchased from an unauthorized source. Warranty is not transferable from original purchaser.