Refunds & Returns

Our risk free 30-day guarantee!

We want you to be completely satisfied with your adapter purchase. If you encounter any valid issues within 30 days, please contact us. We offer a one-time FREE replacement for a damaged adapter, and you can keep your original order at no extra cost—no need to return it to us.

For chargers, our standard return and warranty policy applies, as with any CTEK product. The warranty covers manufacturing faults and material defects but is void if the product has been mishandled or repaired by anyone other than CTEK or its authorized representatives.

Please note that our Replacement/Returns Policy is valid for 30 days from the delivery date, according to the tracking status. After 30 days, we cannot offer a refund or free replacement. Additionally, original shipping costs are non-refundable once the order has been shipped. Unauthorized returns will also be disposed.


REFUNDS OR REPLACEMENT 
To be eligible for a refund or FREE adapter replacement, you must first email us at support@ctekadapters.com within 30 days of receiving the products. Include pictures of the packaging or shipping label and proof showing the damaged or not working product. Photos, videos or other evidences may be requested by the support team depending on the situation. Once we receive the evidences, we will ship out a replacement. If a replacement is not available on hand, the buyer is responsible for the return shipping cost and we will refund your item once return is received.

Please note that original shipping costs are non-refundable once the order has been shipped. For returns without replacements, a restocking fee of $19.99 per adapter and $39.99 per charger will be deducted from the refund. Additionally, a partial or zero refund may apply based on returned item condition as per our policy.

 

LOST OR STOLEN PACKAGES BUT DELIVERED AS PER TRACKING
CTEK Adapter™ is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If your tracking information shows that your package was delivered but you have not received it, please contact your shipping carrier (USPS, UPS, DHL, etc.) immediately. They usually have records of the delivery address. All the necessary information will be provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at support@ctekadapters.com.

 

INCORRECT PRODUCT RECEIVED
If we at CTEK Adapter mistakenly shipped you the wrong product, please contact us with a photo of the item you received. We will arrange an immediate replacement and cover all shipping costs.
If the customer accidentally ordered the wrong product, we can replace the adapter for you, but we cannot offer a refund for the return. You will be responsible for any price differences, as well as the return and replacement shipping costs.

Please feel free to contact us about returns or refunds at support@ctekadapters.com . If you are unsatisfied with your order - please contact our support and we will do our best to help you out!